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Privacy Policy
Information we may collect
To provide a safe and functional online casino service, Leonbet Casino may handle information about players and visitors. The information collected depends on how you interact with the website, which services you use, and what is required to verify and manage your account. We aim to collect information that is relevant to these purposes and to handle it responsibly.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and other information you provide. We may also collect information needed to confirm that an account belongs to the person using it. Some information may be required before particular services or account functions can be made available.
Verification information
Where identity, age, location or account checks are required, we may request verification documents or related information. This can include documents and details used to confirm identity, prevent account misuse, support safer gambling processes, and meet legal or operational obligations. Verification information should be submitted only through the channels made available for that purpose.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed with payment service providers or other relevant partners. Depending on the payment method, we may receive information such as a transaction reference, payment status or limited payment details. We do not suggest that players send full payment credentials through ordinary support messages.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, language settings, pages viewed, approximate location, dates and times of access, and information about how features are used. We may also receive information about errors, performance and security events so that the website can operate properly.
Information from communications
If you contact support or otherwise communicate with us, we may keep the content of your messages and information needed to respond. This may include account references, records of enquiries, documents supplied for a particular request, and notes about the assistance provided. Communications may be reviewed to improve support, resolve disputes, protect users and maintain service quality.
How and why information is used
Personal information may be used for purposes connected with providing, protecting and improving the casino website and related services. We seek to use information in a way that is appropriate to the reason it was collected and to the expectations of players. Typical uses include the following:
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Providing access to games, account tools, support services and website features.
- Confirming identity, age, account ownership and other relevant details.
- Carrying out security, anti-fraud, anti-money-laundering and account integrity checks.
- Detecting suspicious, unauthorised, unlawful or prohibited activity.
- Communicating about account activity, service messages, security matters, requests and changes to the website.
- Providing marketing or promotional communications where permitted and where any required consent has been provided.
- Understanding how the website is used and improving its content, performance, accessibility and security.
- Handling complaints, disputes, requests and other support matters.
- Meeting legal, regulatory, tax, accounting, risk management and record-keeping obligations.
Information may be used to make decisions about account security, verification, access to features or the handling of transactions. Some checks may be performed using automated tools or standard risk indicators. Where appropriate, additional information or a manual review may be requested. These processes are intended to protect players, the website and the integrity of transactions.
Marketing choices
We may send service communications that are necessary for account administration, security or transactions. These are different from optional marketing communications. Where marketing consent is required, we will seek it in an appropriate way. You can withdraw consent to marketing at any time by following an available unsubscribe or preference option, or by contacting support@leonbetcasino.win. Withdrawing marketing consent should not affect essential account or service messages.
Sharing information
Information may be shared where reasonably necessary to provide services or meet the purposes described in this policy. Recipients may include payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers, and parties involved in legal or business processes. Service providers are expected to handle information appropriately and only for relevant purposes. Information may also be disclosed where required or permitted by applicable legal obligations, or where necessary to protect the website, its users or another person.
Cookies, storage and information security
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, support login and security functions, understand website usage, and improve the player experience. Some cookies may be necessary for core website functions, while others may support analytics, preferences or relevant communications. The information collected through these technologies may be linked with account or device information where appropriate.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login, preferences or the availability of certain website features. Browser controls vary, so you should review the settings and help information for your browser or device. Where the website provides additional cookie or privacy controls, those choices may also be available through the relevant settings or notice.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, system safeguards and staff or supplier procedures. No online service can guarantee complete security, and players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Service providers and overseas handling
Some providers that support the website, payments, verification, hosting, communications or security may process information in locations outside Australia. Where information is handled by a third party, the relevant provider may apply its own privacy terms as well as contractual, technical or organisational safeguards. By using the website, you acknowledge that information may be processed in other locations where this is necessary for the services or purposes described in this policy.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this policy, to resolve enquiries or disputes, to protect the website and users, and to meet record-keeping and other legal obligations. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements and legitimate business needs.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights can be affected by identity checks, legal duties, security concerns, the rights of other people, and the need to keep certain records. We may ask for reasonable information to confirm your identity before responding to a request.
Making a data request
To exercise your privacy and data rights, contact support@leonbetcasino.win. In your message, explain what you are requesting and provide enough information for us to identify the relevant account or records. You may ask for:
- Access to personal information held about you, subject to applicable limits and exemptions.
- Correction of information that is inaccurate, incomplete or out of date.
- Deletion of your data where deletion is available and we are not required or permitted to retain it.
- Withdrawal of consent to marketing communications or other processing based on consent.
Withdrawing consent does not automatically make earlier processing unlawful or require records that must be retained to be deleted. It may also mean that some optional services or personalised features are no longer available. If information is needed to operate an account, complete verification, process a transaction or meet a legal obligation, we may be unable to fulfil a deletion or restriction request in full. We will explain any relevant limitation where appropriate.
Complaints and policy updates
If you have a concern about how your information has been handled, please contact support@leonbetcasino.win with details of the issue. We will review privacy enquiries and take reasonable steps to respond and address concerns. You should avoid including unnecessary sensitive information in your first message and use only the account or support channels provided by the website.
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Where a change is significant, additional notice may be provided through an account message, website notice or another suitable channel. Continued use of the website after an updated policy is published may indicate that you have reviewed the changes.